I remember one day this CEO of a large company who came to the store for services and ended up buying games for his grandchildren because he told me that you could see that I knew from what I was talking about.
There followed a long discussion about why I created the store and how long I had been playing board games…
Taking care of the steps he had to take, I didn't realize that he was watching me carefully out of the corner of his eye, absorbed in the reception of my other clients.
Once he was done, he paid and told me the following things:
"You know how to listen and respond to customer requests, it's not given to everyone".
"The attentive and benevolent attitude you have towards people is an invaluable asset and few people have it"
"The good thing about you is that you see beyond business, you are human above all".
I thanked him, even though I don't know if I deserved all those compliments.
I am in commerce as I am in everyday life, no more, no less...
And if he reads this, I say thank you again for this conversation and these compliments that go straight to my heart.
During the Christmas period, we prepare different types of gift packages.
Our favorites remain those for children where we take particular pleasure in making original packages and hiding lots of little surprises in them. :)
I remember a merchant in the town where I was born who put out surprises in addition to Christmas presents. As a child, these little gifts made me happy.
From the first Christmas of the store, I took pleasure in creating or offering little surprises to hide in the gift or its package so that the children could feel the joy of an unexpected surprise in addition to the original gift.
I smile thinking of all these children who perhaps have the same pleasure as me, I had little to open gifts and discover more surprises... :)
Adding surprises that correspond to our customers and their children and seeing that they have had the desired effect (surprising and pleasing) is an incomparable pleasure, especially at Christmas.
It reminds me of this little 4-year-old man who came to get a surprise with a personalized package just for him and who asked me:
“And the gift packages, did the elves make them? ".
During a time of volunteering, I found myself during an intergenerational play time to animate a role play.
As a game master, I have made it my mission to succeed in bringing parents and children together around secret objectives related to games...
The goal was to solve puzzles using the clues that each parent and each child had in their hands.
During this play time, an autistic child was afraid of the hubbub caused by the other apprentice investigators and their parents.
His mom was about to quit the game so she could reassure her autistic son when her other son started sulking, saying, "Mom, I don't want to quit the game."
The mother was going to try to calm her son down like she had done before, singing him a certain song that would calm him down.
Seeing this mother saddened that her other child can no longer play and having previously observed it, I approached the young autistic child and sat down in front of him, starting to sing the famous song.
He then took my hand to show me that he was reassured by the song and his mother smiled at me knowing that she could continue the game with her other son.
When her first son had calmed down, we joined them to finish the game and the evening ended very well.
When I left, this mother said to me:
"Never change, you are extra, that's what makes you unique".
Whenever I encountered a difficulty that I thought was insurmountable, my grandfather always used this expression that his grandfather before him had also said to him:
" At valiant heart nothing impossible ".
I grew up with this idea that difficulty could slow us down, but not stop us.
Now, I see difficulty as a challenge that pushes us to surpass ourselves.
Creating the store was a challenge for me and it continues to be so on a daily basis with the difficulties that any trader can encounter: unfair competition, jealousy and various gossip, economic and health crisis, etc...
But beyond all that, there is the reason why it all started that keeps us going.
When you no longer know why you want to continue, you have to ask yourself why you started.
Often the answer to this question allows us to know why we do things and allows us to make choices in life.
When you have the heart to undertake and want to succeed in something, you have to give yourself the means to achieve them, whether it is easy or more complicated.
We will often fail, we will succeed sometimes, but we will always move forward more experienced than before and even more determined.
Because : " At valiant heart nothing impossible " ;)