I remember one day this CEO of a large company who came to the store for services and ended up buying games for his grandchildren because he told me that you could see that I knew from what I was talking about.
There followed a long discussion about why I created the store and how long I had been playing board games…
Taking care of the steps he had to take, I didn't realize that he was watching me carefully out of the corner of his eye, absorbed in the reception of my other clients.
Once he was done, he paid and told me the following things:
"You know how to listen and respond to customer requests, it's not given to everyone".
"The attentive and benevolent attitude you have towards people is an invaluable asset and few people have it"
"The good thing about you is that you see beyond business, you are human above all".
I thanked him, even though I don't know if I deserved all those compliments.
I am in commerce as I am in everyday life, no more, no less...
And if he reads this, I say thank you again for this conversation and these compliments that go straight to my heart.
During the Christmas period, we prepare different types of gift packages.
Our favorites remain those for children where we take particular pleasure in making original packages and hiding lots of little surprises in them. :)
I remember a merchant in the town where I was born who put out surprises in addition to Christmas presents. As a child, these little gifts made me happy.
From the first Christmas of the store, I took pleasure in creating or offering little surprises to hide in the gift or its package so that the children could feel the joy of an unexpected surprise in addition to the original gift.
I smile thinking of all these children who perhaps have the same pleasure as me, I had little to open gifts and discover more surprises... :)
Adding surprises that correspond to our customers and their children and seeing that they have had the desired effect (surprising and pleasing) is an incomparable pleasure, especially at Christmas.
It reminds me of this little 4-year-old man who came to get a surprise with a personalized package just for him and who asked me:
“And the gift packages, did the elves make them? ".